Shipping policy

Last revised: September 8, 2026

This guide explains the delivery process for orders from komelie.com.

Where we can deliver

Shipping availability varies with the destination and the products in your order. Enter your delivery address at checkout to see the methods offered. Applicable shipping fees and taxes are included in the final checkout summary before you pay.

Getting an order on its way

We prepare orders after payment confirmation. Preparation can vary according to the item and fulfillment location. Once tracking information is available, we send it to the email provided with your order. The carrier may need time to make the first scan after a tracking number is created.

Delivery timing

Any arrival date provided is an estimate, not a guaranteed delivery appointment. Carrier conditions, customs, weather and holidays can affect the journey. Orders with multiple items may be divided into separate shipments.

Preparing your space

For home equipment, review the size, chosen model and power requirements, and check access for larger deliveries. Do not assume assembly, electrical installation or placement in a specific room is provided unless the product information or checkout expressly includes it.

If something needs attention

Check the address before completing checkout. Email Support@komelie.com promptly if it needs correcting or if a parcel is missing, damaged or incomplete. Include the order number. For damage or missing components, keep the packaging and send clear photographs so we can review the issue.

International orders

When delivery across borders is available, destination duties and import charges may be payable by the recipient unless the checkout states that they are included.