Contact Us

Customer Support: Available 24 hours a day, 7 days a week.

Email: support@komelie.com. Include your order number and the email used at checkout when asking about an order.

How we can help

Contact us with questions about a Komelie product, an existing order, delivery, or a return request.

What to include

  • For order help: your order number and checkout email.
  • For product questions: the product link and the size, color, or model you are considering.
  • For damage or missing parts: clear photos of the product and packaging.

Keep the original packaging while we review damage or missing-component reports. Do not send passwords or full payment-card numbers.

Legal business: Shenqiu County Shengzouqi General Merchandise Store
Registration No.: 92411624MADWTQ5G16
Registered address: Room 388, Unit 2, Building 3, Building 9, Hemei Jiayuan Community, Baiji Town, Shenqiu County, Zhoukou City, Henan Province, China
ChinaPhone:+86 131 5449 9568
Email: support@komelie.com
Customer Support: Available 24 hours a day, 7 days a week.

Get in touch