Refund policy

Last revised: September 8, 2026

You can ask to return an item by contacting Support@komelie.com within 30 calendar days of delivery. Arrange the return with us before posting or transporting anything back.

Eligibility for a change-of-mind return

Keep the item unused and uninstalled, in its original packaging, with all included parts and accessories. You will need proof of purchase. Inspect your delivery before using or installing the item and retain the packaging during that check. Used, altered or incomplete goods may not be eligible for a change-of-mind return.

Tell us what you would like to return

Email your order number, the item and a short explanation. We will assess the request and send the appropriate return address and instructions. The address shown on the original parcel is not automatically a return destination.

Return transport and original delivery fees

For a change-of-mind return, you pay the cost of sending the item back, including any necessary oversized freight. Original delivery charges are generally not refunded unless the law requires it. When we confirm a wrong, faulty or transit-damaged item, we will arrange a suitable remedy and explain how shipping will be handled.

After a return arrives

We inspect the returned goods and notify you of the outcome by email. Approved refunds are sent to the original payment method. Your payment provider may take additional time to show the credit. Contact us if you would like help checking the status.

Faults, damage or missing components

Let us know promptly and provide your order number with clear photographs. These return conditions do not reduce statutory rights for faulty or misdescribed products.