Return Policy

Last revised: September 29, 2026

You may request a return within 30 calendar days of delivery. Email support@komelie.com before sending an item back so we can review the request and provide the correct return instructions.

Eligibility

For a change-of-mind return, keep the item unused and uninstalled, in its original packaging, with all included parts and accessories. Proof of purchase is required. Used, altered, installed, or incomplete items may not qualify for a change-of-mind return.

Starting a return

Send your order number, the item name, and the reason for the request. For an incorrect, damaged, faulty, or incomplete item, include clear photos and retain the packaging while we review the issue.

Return shipping

For a change-of-mind return, the customer pays return transportation, including oversized freight when required. Original delivery charges are generally not refunded unless required by law. When we confirm an incorrect, faulty, or transit-damaged item, we will explain the available remedy and how shipping will be handled.

Refunds

We inspect returned items and notify you by email. An approved refund is issued to the original payment method within 5 business days after approval. Your bank or payment provider may take additional time to display the credit.

These terms do not reduce any statutory rights for faulty or misdescribed goods.

Customer Support: Available 24 hours a day, 7 days a week.

Email: support@komelie.com. Include your order number and the email used at checkout when asking about an order.